
{                   TROUBLESHOOTING AND TECHNICAL SUPPORT
{                 ========================================



{  Installation Problems
{  ----------------------
   To verify the installation of NDIS Support for LANtastic, perform a
   manual installation by completing the following steps.

   1. Install the adapter in your PC as instructed in your adapter
      documentation.

   2. Make sure LANtastic is installed on your computer.  If you are
      performing a new LANtastic installation, run the LANtastic INSTALL
      program as instructed in your LANtastic manuals.  When you reach the
      "Adapter Driver" field, select "Any Adapter" and then continue with
      the installation.

   3. Once LANtastic is installed on your computer, insert the AI-NDIS
      diskette into a drive on your computer.

   4. Copy your protocol manager and NDIS MAC driver to the directory
      where you installed the LANtastic software (usually C:\LANTASTI).
      Refer to your adapter documentation for the names of these programs.
      If you are using an Artisoft Ethernet adapter, the AEXNDIS MAC
      driver named AEXNDIS.DOS is included on both your adapter driver
      diskette and this NDIS Support for LANtastic diskette.  PROTMAN.DOS
      and PROTMAN.EXE are included on your AI-NDIS driver diskette.

   5. Edit your CONFIG.SYS to include the commands to load the protocol
      manager and NDIS MAC driver.  The sample CONFIG.SYS below loads the
      protocol manager, PROTMAN.DOS and the NDIS MAC driver, NE2000.DOS,
      for a Novell NE2000 adapter:

             FILES=50
             BUFFERS=32
             LASTDRIVE=Z
             FCBS=16,8
             DEVICE=C:\LANTASTI\PROTMAN.DOS /I:C:\LANTASTI
             DEVICE=C:\LANTASTI\NE2000.DOS

   6. Use a text editor such as DOS EDIT or Windows Notepad to edit the file
      that starts your network (usually STARTNET.BAT or AUTOEXEC.BAT.)
      Remove the commands that that run the low-level drivers and insert the
      call "CALL C:\LANTASTI\STRTNDIS" (where LANTASTI is the directory
      containing your network operating system files) before the batch file
      command line that invokes the LANtastic REDIR program.  For example,
      the NEX000 low-level driver and AILANBIO invocations in the following
      start-up batch file:

             C:\LANTASTI\NEX000
             C:\LANTASTI\AILANBIO
             C:\LANTASTI\REDIR JOE
             C:\LANTASTI\SERVER

      would be changed to:

             CALL C:\LANTASTI\STRTNDIS
             C:\LANTASTI\REDIR JOE
             C:\LANTASTI\SERVER

      You may include other options in the PROTOCOL.INI file discussed
      in the next step.

   7. In your LANTASTI directory, create a PROTOCOL.INI file to store the
      settings for the protocol manager and the NDIS driver loaded in the
      CONFIG.SYS.  For example:

             SAMPLE PROTOCOL.INI

             [PROTMAN]
               DRIVERNAME = PROTMAN$
               DYNAMIC = YES

             [NE2000]
               IOBASE = 0x300
               INTERRUPT = 3
               DRIVERNAME = MS2000$

      Refer to your NDIS driver documentation for information on the valid
      protocol manager and MAC driver parameters.  Refer to your LANtastic
      manuals for information on the valid AI-NDIS and AILANBIO optional
      parameters.  Additional sample CONFIG.SYS, AUTOEXEC.BAT/STARTNET.BAT
      and PROTOCOL.INI files appear in the section of this On-line Manual
      titled "Sample CONFIG.SYS, AUTOEXEC.BAT and PROTOCOL.INI Files."
      Refer to your LANtastic manuals for information on using LANtastic.

   Software installation is now complete.  You do not need to continue
   reading this file unless you are using the AI-NDIS driver for multiple
   protocol support (i.e., running LANtastic and another network operating
   system on the same adapter).  For Token-Ring installations that require
   source routing support, please read the section of this On-line Manual
   titled "LANtastic Source Routing Support with IBM Token-Ring Networks."


{  Network Disconnects
{  -------------------
   If you are experiencing a high number of network disconnect error
   messages from LANtastic, increase the value for the RECEIVE_BUFFERS=
   switch on the AI-NDIS command line. See the section of this On-line
   Manual titled "AI-NDIS and TOKROUTE Command Line Switches" for more
   information on using command line switches with AI-NDIS.

   If you are experiencing a high number of network disconnect error
   messages from LANtastic and you have an unusually busy network, decrease
   the value for the PACKET_SIZE= switch on the AI-NDIS command line. See
   the section of this On-line Manual titled "AI-NDIS and TOKROUTE Command
   Line Switches" for more information on using command line switches with
   AI-NDIS.


{  Protocol Manager Errors
{  -----------------------
   If the protocol manager displays an error message about the PROTOCOL.INI
   file, call your network adapter manufacturer and explain that you are
   having difficulties configuring the driver to run under NDIS.

   If you receive the message "PRO0012E: Multiple PROTMAN name in
   PROTOCOL.INI," the NDIS protocol manager has been configured in more
   than one section of the PROTOCOL.INI file.  The PROTOCOL.INI must be
   modified to include only one section that configures the NDIS protocol
   manager.  This error is often seen after the installation of a new
   driver whose example PROTOCOL.INI file contains a complete PROTOCOL.INI
   example of configuring the NDIS protocol manager with the particular
   NDIS MAC device.  The contents of the example file may have added to the
   PROTOCOL.INI in your system during the installation process

{  Technical Support
{  -----------------
   Artisoft Technical Support is available Monday through Friday (excluding
   holidays) from 7:00 a.m. to 5:00 p.m., Mountain Standard Time.  Before
   calling technical support, please see your LANtastic manuals for
   information on preparing to call.  To reach Artisoft's free technical
   support, call (602) 670-7000.

   During the same hours of operation, Artisoft Technical Support also
   offers express response to callers in the domestic United States.  Call
   1(900)555-TECH (555-8324).  The rate is $2.50 per minute.

